Frequently Asked Questions (FAQ)

1. What brands do you stock?

We carry trusted outdoor power equipment brands including EGO, Honda, Masport, Victa, Briggs & Stratton, Bushranger, and more. Our range covers lawn mowers, ride-ons, chainsaws, battery tools, parts, and accessories.

2. Where are you located?

Our showroom and workshop are at 87 Main Street, Osborne Park, Western Australia.

3. What are your opening hours?

We’re open Monday to Sunday, 8:00 am to 5:00 pm including weekends.

4. Do you offer servicing and repairs?

Yes. We provide in-house servicing and repairs for all major brands, with genuine parts and expert technicians. We also handle warranty repairs as authorised service agents.

5. Can I order parts or equipment online?

Yes, you can order many parts and products through our online store. Shipping is available throughout Western Australia, with free delivery on orders over $199 in metro areas.

6. How long does shipping take?

In-stock items are usually dispatched within 1 to 2 business days. Delivery times for special orders may vary; we’ll keep you informed.

7. What is your returns policy?

We accept returns of unused, undamaged items within 14 days of receipt, subject to our returns policy and Australian Consumer Law. Custom or special order items are not returnable unless faulty.

8. How do I get warranty service?

Contact us with your purchase details and issue description. We coordinate warranty repairs with manufacturers and handle repairs at our Osborne Park workshop.

9. Do you provide advice on choosing the right equipment?

Absolutely. Our experienced team can help you select the right tools for your needs and budget. Visit us or call to discuss your requirements.

10. Do you offer fleet servicing for commercial clients?

Yes, we offer tailored servicing plans and support for commercial fleets. Contact us for more details.

11. How do I contact Sandersons?

You can call us at (08) 9444 1284, email info@sandersonsoutdoorpowerequipment.com.au, or visit us in store.