Privacy Policy

Privacy Policy
Sanderson’s Outdoor Power Equipment
Effective date: 3 August 2025

1. Overview

Sanderson’s Outdoor Power Equipment (we, us, our) respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. What Information We Collect

We may collect the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Residential or delivery address

  • Billing and payment details

  • Details about your mower or other equipment (e.g. make, model, service requirements)

  • IP address and browsing behaviour when using our website

3. How We Collect Personal Information

We collect personal information when you:

  • Submit a form or enquiry on our website

  • Make a purchase online or in-store

  • Book a service or repair

  • Communicate with us via phone, email, or social media

  • Interact with our advertisements or marketing campaigns

  • Subscribe to or participate in our SMS/MMS text message marketing program

4. Why We Collect It

We collect, use and hold your personal information to:

  • Process orders and service bookings

  • Communicate with you about enquiries, purchases, and repairs

  • Improve our website and overall customer experience

  • Send marketing offers and updates (only with your consent)

  • Comply with our legal and regulatory obligations

5. SMS / MMS Text Message Marketing Program

Your privacy is extremely important to us. We will only use the information you provide through the SMS/MMS Program to:

  • Transmit mobile messages

  • Respond to you if necessary

  • Administer the program with the help of platform providers, phone carriers, and trusted vendors

We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or customer information collected through the program to any third party.

However, we reserve the right to disclose information if required to:

  • Comply with laws, regulations, or governmental requests

  • Avoid liability or enforce our rights

  • Protect our property or interests

When you opt in to the SMS/MMS Program or complete a related form, you agree to provide accurate and truthful information. You must not use a false or misleading name or a name you are not authorised to use. If, at our sole discretion, we believe that your information is false, misleading, or incomplete, or that your intent is improper, we may terminate your access to the program and pursue legal remedies.

Residents of California and the European Union may request access to details of how their information is disclosed to third parties for direct marketing purposes, under California Civil Code Section 1798.83 and the General Data Protection Regulation 2016/679 (GDPR) respectively.

To make such a request, please contact:

Sanderson’s Outdoor Power Equipment
87 Main Street, Osborne Park, WA 6017
📧 info@sandersonsoutdoorpowerequipment.com.au

6. Disclosure of Personal Information

We may disclose your personal information to:

  • Couriers and delivery partners

  • Payment service providers

  • Marketing platforms (e.g. Google Ads, Meta)

  • Regulatory bodies or government authorities, where legally required

All third parties are required to handle your personal information in accordance with Australian privacy and data protection laws.

7. Security

We take reasonable steps to protect your personal information, including:

  • SSL encryption for online transactions

  • Secure internal data storage

  • Access controls for sensitive data

Please note that no internet-based transmission is completely secure.

8. Access and Correction

You may request access to the personal information we hold about you, or request a correction if you believe the information is inaccurate or incomplete. Contact us at:

📧 info@sandersonsoutdoorpowerequipment.com.au

9. Complaints

If you believe we have breached the APPs, please contact us directly in writing.

If you are not satisfied with our response, you may lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC) at:
🌐 www.oaic.gov.au

10. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website, along with the effective date.

Last updated: 3 August 2025